Garage Pilloud
Located in the Lausanne-Vevey-Bulle region, Switzerland, Garage Pilloud specializes in auto-electrics. In addition to their core activities, they offer a full range of garage services for private and professional car owners.
How We Discovered ProDongle
Gabriel Favre, manager of Garage Pilloud, discovered ProDongle through a customer who wanted to equip their vehicles with ProDongle’s Track & Trace solutions.
“We had been receiving customer inquiries about track & trace systems for a while but hadn’t found a suitable partner,” says Gabriel Favre. “We were immediately impressed with ProDongle’s solutions and knew they were what we were looking for.”
First Impression and Testing Phase
“Communication with ProDongle went smoothly, and we immediately received a live demonstration of the products and web application,” says the manager. “To test the system, we installed a tracker in one of our vehicles.”
“The system's user-friendliness and reliability convinced us to start working with ProDongle,” states Gabriel Favre.
The Partnership: Fast, Personal, and Commercially Beneficial
What Garage Pilloud values most about ProDongle is the quick communication and personal approach.
“From the beginning, we’ve worked closely with Christophe Neyt, who is always available for questions and solutions,” says Gabriel Favre. “The fast response time allows us to assist customers immediately, which is crucial in our industry.”
Additionally, ProDongle connects Garage Pilloud with potential customers in the area, making the partnership commercially even more interesting.
Custom Developments
An example of close collaboration is a project Garage Pilloud carried out for a customer running a school bus service. The solution was fully developed and delivered.
“ProDongle's willingness to brainstorm and develop tailored solutions demonstrates their flexibility and customer focus,” says Gabriel Favre.
Track & Trace Solutions That Work
Garage Pilloud primarily offers customers the BlackBox and BlackBox Light. These built-in trackers prevent tampering and provide accurate and reliable information.
“Our customers always know where their vehicles are and can plan and manage their operations more efficiently,” states the owner.
Commercial and Technical Support
Interested customers are referred to the ProDongle salesperson, who provides a live demonstration through an online meeting.
This allows the partner to focus on initial contact and installation, while customers receive a clear explanation of the web app, ensuring seamless integration into their business.
The ProDongle Partner Portal
A significant advantage of the partnership is the partner portal. “Through this portal, we can easily monitor, activate, and transfer new installations to customers. It also helps us manage our inventory and work efficiently,” explains Gabriel Favre.
Conclusion: A Reliable Partner for the Future
“Working with ProDongle allows us to offer our customers innovative solutions that go beyond standard auto-technical services,” says Gabriel Favre.
Garage Pilloud can thus differentiate itself from competitors and provide customers with solutions that exceed their expectations. “Moreover, the pricing is very competitive,” added the manager.
“We look forward to expanding our collaboration with ProDongle in the future and jointly developing services that will further improve our offerings,” concludes Gabriel Favre.
Do you also want a complete product without surprises?
- Easy to use
- Pan-European operation with professional maps
- Unlimited positions, kms & users
- Helpdesk, software & map updates included
- Accessible via any PC, smartphone and tablet
- Own software, integration via API possible